Service quality, something the hotels put so much effort into. But what is behind the service quality? Do we understand… Read more What’s Hotel Service Quality?
When someone says hotel, the first thing that probably comes to almost anyone’s mind is Front Desk and its staff.… Read more The Future of Front Desk Service
Would you like to eat directly by the seaside, having your meal at the high-altitude restaurant at 2.100 meters, dining with… Read more Memorable restaurant experience
As the 2016 Global Passenger Survey by International Air Transport Association (IATA)  indicates, consuming of either Food or Drinks… Read more Airline catering: What is this about?
Property Managements System, aka PMS, is a crucial part of hotel’s management systems, taking care of booking reservations, guest check-in… Read more Hotel Property Management System
When someone says hotel, the first thing that comes to my mind is Front Desk and Front Office staff. It… Read more Front Office Management and Revenue Management Future
Hi there! So, as promised, I am here with another post. The ending of my last post was kind of… Read more Beyond Experience Bundaries (2/2)
Yo everyone, It has been almost a month since I have last posted anything on WordPress, and now it is… Read more Beyond Experience Bundaries (1/2)
Hello everyone, I have decided to post my first post to this blog. The inspiration is kind of sudden because someday… Read more Marriott International & Starwood Hotels – Does experience matter?